In Why you Need a Backup Factory for your China Production, Renaud Anjoran notes how a Chinese factory’s “communication and development skills do NOT correlate with good manufacturing skills” and how so many “bad product” situations involve the following:
- The buyer does no inspection in the factory before shipment.
- The factory sends a few well-chosen samples taken out of production, which reassures the buyer.
- Upon arrival, the buyer finds most products are defective.
- All the supplier offers is a discount on the next order, as well as profuse apologies (or excuses).
- The second shipment is bad too (there is an 80% chance the second shipment will be no better than the first).
I agree with all of the above but I would put the chance of getting a bad second shipment at greater than 80%. The above sort of situation virtually always results from the product buyer failing to do any or enough of the following:
- Due diligence on the China manufacturing company.
- Due diligence on the China manufacturing facility.
- Requiring the China manufacturing company to sign an enforceable China Manufacturing Agreement.
- Having an inspector check product quality before anything ships.
What do you do to ensure good product?